Customer Ethos

I received the wine and it is safe and sound.
I am overjoyed.
It has been a pleasure working with you and I appreciate all of your hard work.
I shall say a toast in your honor with the first glass of Pinot Noir. Many thanks. 
 
Mark Payne
Two Paddocks customer
First class packaging and I thank you for the very professional way my order has been handled from start to conclusion.
Very highly rated service indeed and look forward to further transactions in the future.

Graeme Pinder
Clearview Estate customer

 

I just want to acknowledge all your help to make this happen, I am so very grateful. 
To know that you cared enough to personally keep track of this order certainly made me more confident in the process. 
Your level of customer service is amazing.
Merry Christmas and a Happy New Year.
Linda
Fine Wines customer

Our wine has safely arrived and we enjoyed sharing a bottle of Chardonnay with some friends last night.

It was as delicious as I remembered and brought back the whole pleasant experience of the tasting. Thank you!

Jan Pruitt
Clearview Estate customer
Good evening from Scotland! ...we were so excited when the delivery driver turned up yesterday with a wonderful case of your wine.

The bottles were all snugly packed in their woolly fleeces and look almost too comfortable to be taken out!
Kevin and Linda Clarke
Poppies Martinborough customer
Just to let you know the wine got to both US destinations safe and on time.

I wanted to thank you, and tell you how happy we were about everything you did for us.
We are very grateful, and now enjoying the spectacular wines very much.
Anna

Sustainability

I am very impressed and delighted to see your packaging as eco friendly.

In Singpore, this is NEVER seen. 
 
Jeraldine Ong
Gibbston Valley Wines customer

Thank you for your wonderful packaging.

Just wish you could get all wineries and other businesses doing the same!
Nicole Cannings
Burn Cottage Vineyard customer

The package arrived flawlessly!

I have had packages shipped within the US arrive mostly destoyed.

Your's arrived in almost flawless condition on the outside. Inside everything was perfect!
Carl Lakey
Kennedy Point Vineyard customer
 I have to commend you on the packing! It was superbly packaged with Eco friendly materials - and of course arrived in one piece.

We ordered a case from Bordeaux while visiting in September, and the packing was poor, resulting in breakages. They have a lot to learn from you!
 
Phil
Cloudy Bay customer
Just a note to congratulate you on your new eco-friendly packaging. 

I’ve donated the wool wraps to the local wildlife carers who say they can use them as pouches for microbats in care. 

Thanks for all your inspiring efforts.
 
Sandy Aureli
Valli Vineyards customer
Our wines arrived today, thank you.
We are very impressed with the quality and care of packaging, in particular the wool pouches for each wine.

This gives us great confidence to order again the wines that we generally can’t get over here.
Chris & Susan
 

Peace of mind

My package of 8 bottles arrived safely – they were right on time per your websites estimate.
My recent visit to Auckland, NZ inspired this purchase and I look forward to tasting many fond memories.
Sean Feng
The Winery NZ customer
Just to let you know that I have sung your praises to Elbert at Wild Earth.
Your packing is superb.
I have a lot of wine delivered and nothing else comes close to your standard.
Allen Ryall
Wild Earth Wines customer

 

I'm just writing to say thank you so much for the brilliant service you guys offer!

My NZ wines collection all arrived here safe and sound a few weeks ago. 

 I run a group on facebook with over 6000 winemakers and other folk in the wine industry. I will be sure to sing your praises with all the members!
 

Just wanted to thank you again for being able to send your wines to me in Singapore.
They arrived safe and sound a few days ago, and we had the pleasure of opening a couple of bottles over dinner yesterday.
Phil
Devotus customer
Thank you all so much for all your hard work.
It is incredibly important to us to have this certainty that every order we send to you will be delivered with the same top level of service, packing and attention to detail.
You are the final link in our supply chain and we truly appreciate all the work you put in.
Sarah
Dry River Wines Business Manager
Having been a customer of yours I would like to thank you for the great service you provide.
It is sometimes difficult to find some of the great Central Otago Pinot Noirs here in Australia but thanks to your company it is now possible.
JK
 
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