WCD Questions and Answers
 

If you are unable to find the answer to your question on this page, 
please don't hesitate to get in touch with our team, support@winecollective.co.nz


 

GENERAL INFO

 

 

What is the relationship between Wine Collective Direct and nzwinehome?

Wine Collective direct is powered by nzwinehome.

WCD's sister company, nzwinehome, has partnered with hundreds of producers across the NZ wine industry for their Direct to International Consumer export needs for almost two decades.

Built on this strong foundation, Wine Collective Direct delivers producers and international consumers a genuine end-to-end market solution: An e-commerce platform enabling NZ producers to sell premium wine seamlessly directly to consumers overseas, with the trusted partner of nzwinehome to manage the compliance, fulfilment, and freight to international destinations across the globe.

nzwinehome remains fully operational outside of WCD for any additional international shipping needs for wineries. 

Do I need to be an existing nzwinehome customer?

Wine Collective Direct is open to any producer or winery that wishes to sell wine directly to consumers overseas.

Newly registered Producers to WCD can also utilise nzwinehome export services to ship wine orders that occur outside of WCD.

How quickly can I start selling on WCD?

We have a simple set up process for producers that encompasses providing your company information, wine bottle details and your e-cellar door set up. We hope to have you ready to sell within 30min - 1 hour.

For producers who are not currently using nzwinehome export services, there will be an additional approval period of approx. 24 hours.  

Click here to get started on our Registration page.

Where do you ship?

Currently, we are shipping to destinations in Australia and Hong Kong, with plans to open to additional markets as soon as possible. 

If you need to ship wine to other destinations, you have access to our nzwinehome services as well. 

nzwinehome remains fully operational outside of WCD for any additional international shipping needs for wineries. 

How will Wine Collective Direct attract premium buyers to the site?

Excluding the use of contact details of wineries own customer base (which will never be used by WCD) nzwinehome holds a vast depth of aggregated data intelligence from shipping direct to consumer in all corners of the globe.

Using our metrics, we are planning a variety of precise geo-targeted digital marketing campaigns to identify, reach and drive qualified premium customers to WCD platform.

 

ACCOUNT INFORMATION & E-CELLAR DOOR

 

 

What is the registration process?

Please navigate to the Registration Page, and select an option:

Are you an existing nzwinehome customer?  (Yes or No)

YES - Existing nzwinehome customers will be automatically sent to their dashboard upon logging in, and can begin setting up!

NO - For new customers, we will approve your account within approx 1-2 days. Upon approval, you'll receive a notification to complete the set up process.

What are the fees?

The monthly fee to have a live e-Cellar Door and sell wine on WCD is $39.95 + GST paid quarterly in advance.
 

In addition, just as a sale through your Cellar Door or website incurs costs, so do your sales via WCD.

WCD direct sales transaction fee is 6.92%, which covers:

1.)   Credit card, payment transfer & platform security

2.)   Comprehensive customer support surrounding e-commerce transactions, fulfilment and delivery related enquiries

How do I set up my e-Cellar Door?

Once you have registered or logged in, you'll land on a producer dashboard in the CMS of the website.

From here you can set up and edit your e-Cellar Door and wines at anytime. Your e-Cellar Door will not be public until you send to our team for approval. 

Step-by-step instructions for setting up your e-cellar door and wines will be emailed to your Log-in email address. You can also find these documents in the Support page linked to your Dashboard.

Is there a deadline to register to be a part of WCD?

You are able to join WCD anytime! 

Once you have signed up, your e-cellar door will be listed as "under maintenance" until you complete set up, and the WCD team has approved your store.

We strongly encourage coming onboard as soon as possible to be included in early marketing initiatives for our initial shipping destinations:  Australia and Hong Kong 

Is there a contract term and can I take down my e-cellar door temporarily?

There is no contract term and you cancel or deactivate e-Cellar Door at any time, though monthly fees (paid quarterly) are not refundable.

Can I share the link to my WCD e-cellar door with my existing overseas customers?

Yes!
You can link from your website directly to your e-cellar door on WCD.

You can also embed a link within social media, eDms or other marketing campaigns to send customers directly to your store to purchase.

This is your internationally enabled e-cellar door to promote as you wish.

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